FAQs

Do you have an actual store?

Yes, Sweet {Jolie} is located in Edmonton, Alberta Canada.
10914-105 Ave. Edmonton AB

Hours:

M-W 10am - 3pm
Th 10am - 7pm
F 10am - 3pm
Sat 10am - 3pm
Sun CLOSED
CLOSED on Stat Holidays

Do you offer local pick up for On-line Orders?

WE DO!! Choose Local Pickup at checkout if you would like to order online and pick-up your order from our store location during store hours. See LOCATION. ORDERS MUST BE PICKED UP WITHIN 2 WEEKS OF ORDERING. YOU WILL RECEIVE EMAIL NOTIFICATION WHEN IT IS READY FOR PICKUP.

What do I do if I receive an incorrect or damaged item in my order?

If an item is received damaged or defective customer service needs to be notified within 3 days of the delivery date for a full refund. Notification past the 3 day return window will not be eligible for a refund. Damaged items are only valid for an in-store credit only past the three day notification policy. Damages to items must be reported prior to wearing the garment. Tags must still be attached.

Please email customerservice@sweetjolie.com to report damage or defective merchandise.

How do I support a {love} project?

Every month a different non-profit organization or foundation is chosen as our {love} project initiative to give back to. A portion of all sales is donated to those organizations, and some months we also host Look Book Reveal events where all the proceeds are also donated. Your purchases, spreading awareness of the non-profit organizations we feature, as well as your appearance at the events all support a {love} project. If you run a business that would like to collaborate with us on fundraising events please send an email to customerservice@sweetjolie.com.